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Bridging the ICT Skills Gap: Why Human Capital Is the Infrastructure That Matters Most

By
Edwin Lacierda
August 4, 2025

As Southeast Asia heats up in the race for hyperscale data centers, cloud infrastructure, and AI-driven platforms, the Philippines has emerged as a serious contender. Investors and operators consistently talk about the country’s advantages: available land, competitive power, and expanding connectivity.

But there is a crucial piece that often goes under-addressed—Human Capital.

Land can be zoned. Power can be sourced. Fiber can be laid.

But without skilled people, none of it runs.

The Global Shift: Infrastructure Is Now Intelligent

Globally, digital infrastructure has evolved. Cloud computing is foundational. AI and automation are embedded in operations. Cybersecurity demands real-time, AI-driven defense. Physical infrastructure, once the heart of ICT is now just the skeleton; the real power lies in digital layers.

In response, required skills have shifted dramatically. It is no longer enough to know networks and hardware; today's professionals need fluency in:

  • Cloud computing platforms and multi-cloud environments
  • Infrastructure-as-Code and automation frameworks
  • AI-driven cybersecurity operations
  • Software-defined networking and storage systems
  • Energy-efficient, smart infrastructure technologies

Regions that have leaned into this transformation are seeing concrete returns. In the OECD, ICT has grown 2–3x faster than overall GDP.

A Southeast Asian Benchmark: Indonesia

Indonesia—home to 79.5% internet penetration in 2024 offers a relevant regional benchmark:

  • The Information & Communications sector contributed 4.15% of its GDP in 2022.
  • The broader digital economy is projected to reach USD 130 billion by 2025.

This reflects clear progress that is a result of tightly woven policies of infrastructure investment and digital skills development.

The Philippine Snapshot: Momentum But Still Becoming

The Philippines has made strong strides. In 2024, the digital economy had a value of ₱2.25 trillion (~USD 40 billion), contributing 8.5% of GDP, and employing 11.3 million Filipinos (23.1% of total employment).

According to the Philippine Statistics Authority, in 2024:

  • 77.9% of digital jobs were concentrated in e-commerce
  • ₱1.88 trillion, or 83.8% of digital value, came from digital-enabling infrastructure—primarily telecommunications services

A closer look at the distribution of digital activity, however, shows that much of the current momentum is concentrated in foundational sectors like telecommunications and e-commerce—industries that have been essential in building digital access and scale.

But to fully realize the potential of the digital economy, there is a growing need to expand into more advanced, high-value digital capabilities such as cloud engineering, artificial intelligence, cybersecurity, automation, and green infrastructure. These emerging roles are key to creating a more future-ready, innovation-driven workforce.

In short: we have connected millions, but we have not fully empowered them.

The question now is not just how we expand digital access but rather how we transform that access into economic capability.

That transformation depends on one thing: equipping people with the skills to thrive in a digital world.

Job Upskilling: The Hidden Catalyst to GDP Growth

Infrastructure investment builds potential—but skill investment unlocks value.

Upskilling is no longer just a workforce strategy, it is a GDP strategy.

  • Globally, every USD 1 in ICT yields USD 3–5 in GDP.
  • A 10% rise in broadband adoption contributes ~2% more GDP in developing countries.
  • UNESCO and the World Bank consistently link digital literacy to employment generation and inclusive growth.
  • With 73–74% internet penetration domestically and rising investor interest, the Philippines is well-positioned to accelerate. But without advanced digital skills, we will not reach escape velocity.

To close the gap between potential and performance, the Philippines needs more than isolated efforts. A digital workforce strategy of this scale requires alignment across sectors—government to create enabling policy, industry to drive training and adoption, and academe to prepare talent for real-world demands. The upskilling challenge is not one group’s job. It is a shared responsibility and a shared opportunity. Here is how these 3 sectors can contribute as a secular trinity:

Government

  • Offer tax incentives and grants to companies that train local talent
  • Establish digital training hubs tied to infrastructure zones
  • Standardize ICT certifications across DepEd, TESDA, and CHED
  • Champion public campaigns that rebrand ICT as a smart, high-growth career

Industry

  • Create in-house training academies and cert programs
  • Collaborate with schools on project-based curricula and job pipelines
  • Fund apprenticeships in AI, cybersecurity, and green IT
  • Enable career mobility through structured upskilling for existing workers

Academe

  • Incorporate emerging digital skills into technical and higher education curricula
  • Train educators through continuous immersion in evolving technologies
  • Offer modular, stackable certifications aligned with industry needs
  • Collaborate with industry to deliver capstone projects and practical training

When these sectors work in sync, the impact goes far beyond headcounts or skills checklists. It means higher-value jobs for Filipino workers. A globally competitive tech sector that attracts long-term investment. Digital solutions that reach rural areas, not just cities. And a future where the Philippines does not just build data centers—it powers them, runs them, secures them, and innovates inside them. The result is a stronger economy, better livelihoods, and a more inclusive digital society.

Final Word: Do Not Just Build Infrastructure—Build the People Who Power It

We have heard the priorities over and over again: Power. Land. Connectivity. All of them matter but they are not enough.

Human capital is the infrastructure that drives everything else.

It is time to stop treating talent development as a side conversation and start making it the centerpiece of our national digital strategy. With the right investments in digital upskilling, the Philippines need not just  participate in the global digital economy—we can lead it.

Sources:

https://www.oecd.org/en/about/news/press-releases/2024/05/growth-of-digital-economy-outperforms-overall-growth-across-oecd.html

https://www.brin.go.id/en/news/119208/responding-to-indonesias-future-challenges-with-a-digital-economy

https://www.trade.gov/country-commercial-guides/indonesia-digital-economy

https://www.gmanetwork.com/news/money/economy/944344/ph-digital-economy-hits-p2-25t-in-2024-8-5-of-gdp/story/

https://www.pids.gov.ph/details/news/in-the-news/digital-economy-s-share-of-gdp-stalls-in-2024

https://en.wikipedia.org/wiki/Global_Connectivity_Index

https://www.reuters.com/sustainability/society-equity/comment-together-we-can-end-digital-divide-that-disenfranchises-26-billion-2024-09-17/